Now Hiring

Full Time Manager

Responsibilities

• Manage all staff and volunteers, including interviewing and hiring; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees and volunteers; addressing complaints and resolving problems to ensure courteous, friendly and efficient customer service.
• Direct the rapid expansion of the sales and public persona of the store
• Develop and manage the shop's procedures in compliance with established cash handling procedures, accounting, and other requirements.
• Ensure that adequate inventory levels and appealing visual merchandise displays are maintained
• Plan and manage organizational operating budget(s)
• Support the maintenance and growth of existing customer base through monthly customer emails, store signage, website management, media placements, and other public relations efforts.
• Liaise with landlord and vendors as appropriate; resolve property- or equipment- related concerns
• Report regularly on sales, staff, and other trends to board of directors
• Tour the sales floor regularly; talk to colleagues and customers; and, identify or resolve urgent issues.
• Maintain and grow existing customer base
• Create and implement an overarching marketing strategy
• Attend regularly scheduled board and staff meetings
• Maintain awareness of market trends in the retail industry, and monitor what competitors are doing.
• Serve as store and Fair Trade spokesperson as required.

Qualifications
• Interest in and commitment to the values and mission of Ten Thousand Villages
• A minimum of 2-4 years experience managing a retail setting.
• High school diploma or GED required. Bachelor’s Degree in Business Administration, Retail Management, or related field preferred
• Ability to communicate effectively orally and in written form with employees, board, volunteers, customers, community partners, and others.
• Ability to lift up to 25 lbs
• Demonstrated ability to anticipate and solve practical problems
• Excellent time-management and organizational skills.
• Previous experience in marketing, advertising, or public relations a plus.
• Experience recruiting and training staff and volunteers a plus
• Previous work in Fair Trade a plus; foreign language skills and/or travel a plus

Salary: $33, 000 / year plus $4,000 health and retirement stipend, 2-week paid vacation, opportunity for annual bonuses and advancement. Some weekend and evening work required.

Apply in person or email resume to contact@villagesoflaexandria.com. No phone calls please.